| Q: |
What are your timelines? |
| A: |
8 weeks from order entry, 5 weeks from proof/order approval
- First proof provided 1 week after order entry
- Customer will have 48 hours to respond with revisions
- Sugoi will provide revisions within 24 hours
- Approval due, including revision process, 1 week after first proof
Timelines will increase for orders not approved within 1 week from first proof. All orders require 5 weeks in production from approval.
The timeline does not begin until all order requirements, listed below, are met and the order is entered into the system.
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| Q: |
What do you need to place an order? |
| A: |
- Deposit (check, demand draft or wire transfer)
- Styles/Quantities (sizes)
- Vector artwork
Without any one of the 3 requirements an order cannot be placed into the system.
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| Q: |
What are your payment terms? |
| A: |
50% deposit at the time of placing the order - balance at the time of dispatch. |
| Q: |
What are your minimums? |
| A: |
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24 units per style for the first two styles on an order, 12 units for all additonal styles on the same order.
Single units are available - please call the Custom Sales team for details.
- Style A = 24 unit minimums (Example: Speed Suit ).
- Style B = 24 unit minimums (Example: Track Suit ).
- Style C = 12 unit minimums (Example: Racing Jackets).
- Style D = 12 unit minimums (Example: T Shirts/Race Jersey/Arm Warmer).
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| Q: |
Do you have Volume Pricing? |
| A: |
- Cost depends on the total units ordered
- Price breaks are 1, 12, 24, 50, 100, 200, 500, 1000+
- 1 Price = 199 Units
- Orders over 200 units, price based on colour.
Contact the Custom Sales team for pricing at apparel@triumphskates.com
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| Q: |
What is your re order pricing? |
| A: |
Reorder Policy: You can reorder within 6 months of receiving original order with no changes to styles or artwork.
Minimums for reorders are 12 units per style.
Examples:
- Original order of 200 units @ 200 unit pricing
- Reorder of 24 units will receive 200 unit pricing
- Reorder pricing is based on gross unit amount.
- Promotional discounts (e.x. National special) do not carry over on reorders.
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| Q: |
What Artwork Format do you require? |
| A: |
Triumph requires vector art for best results, high resolution images (or bitmap images) and can be used along with your vector art. If vector art cannot be provided there may be art charges applied.
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| Q: |
What is the difference between Vector, Raster and Bitmap? |
| A: |
Typically the vector art we require is created using Adobe Illustrator or Corel Draw and must come with the following file extensions: .eps .ai .pdf
Bitmap art is commonly created using Adobe Photoshop and must come with the following file extensions: .tif .psd .jpg
Vector Artwork
Please provide Vector artwork for logos and text, it is required for our production purposes to produce high-quality graphics in print with smooth edges.
Vector drawings are comprised of floating anchor points set at specific coordinates on a page with segments connecting them together, creating a framework of paths. They can easily be repositioned and re-shaped, as well as their colour changed with a click of the mouse.
Bitmap Artwork
Bitmap artwork is permitted only if it is to be used as a photographic effect. Bitmap, termed for a "map of bits", is a rectangular grid that make up an image. Like checkerboards or parquet flooring, these grids are made up of little squares called pixels or samples.
A bitmap image is resolution-dependant, which means the quality of the image is affected by how small the pixels are and how many are in the image. The higher the resolution, the better the quality of the image and the more details it will contain. The resolution is calculated according the number of pixels within a square inch.
Please note that the quality of an image can not be improved by increasing it''s resolution because the bits of information required for filling in the finer details is missing.
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| Q: |
Do you have templates? |
| A: |
Yes, all templates can be found on our downloads page or by contacting your inside sales rep.
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| Q: |
How do I use your templates? |
| A: |
Please drop your artwork into the Artwork layer, and leave the Pattern Template layer locked. This is to prevent the template objects from getting mixed in with your artwork.
The following instructions will also appear within the template files.
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| Q: |
Do you charge for Artwork? |
| A: |
If logos or art cannot be provided in vector format the following charges may apply:
Logo tracing - 500 Rs
Creative service - 1000 Rs (Free service for a limited time)
Please call customer care for any further questions
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| Q: |
I am not a designer, can Triumph help? |
| A: |
Yes - our designers will work with you to create logos, graphics, choice of colors and fabrics to bring your imagination to life.
Charges:
Concept design and logo creation: Rs 1000 (Free for a limited time)
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